Returns & Refunds Policy

Last Updated: September 23, 2026

We want you to be satisfied with your purchase from Hinokami Collectibles. This policy explains when an item may be returned and how refunds are handled.

Return Window

We have a 5-day return policy, which means you have 5 days after receiving your item to contact us and request a return.

Returns requested after the 5-day return period may not be accepted.

Return Eligibility

To be eligible for a return, your item must be returned in the same condition in which you received it.

Items must be:

• Unworn or unused, when applicable.
• Intact and free from damage.
• In their original packaging.
• With original tags, when applicable.
• Sealed and unopened when the product was originally sold sealed.

For collectible products, trading card products, figures, games, and other merchandise sold sealed, opening, unsealing, altering, or damaging the product or its original packaging may make the item ineligible for a return.

Pokemon TCG Products are not avaliable for return.

We reserve the right to deny returns that do not meet these conditions.

Return Shipping

For returns requested because the customer has changed their mind, no longer wants the item, ordered the wrong item, or for another reason not caused by Hinokami Collectibles, the customer is responsible for the return shipping cost, including purchasing the return shipping label.

The original shipping cost, if any, may also be non-refundable.

How to Start a Return

To request a return, contact us at:

info@hinokamicollectibles.com

Please include your order number and explain the reason for the return.

Do not send an item back without first receiving return instructions from Hinokami Collectibles.

Refunds

For approved returns, the returned item must be received and inspected before a refund is issued.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Once we issue the refund, your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed after we have approved and processed your refund, please contact us at:

info@hinokamicollectibles.com

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

• Your item arrives damaged.
• Your item is defective.
• You received the wrong item.
• An item is missing from your order.

These situations are handled separately from ordinary customer-requested returns.

Please provide photographs of the item, packaging, shipping box, and shipping label when applicable. This information may be necessary to investigate the issue or submit a claim with the shipping carrier.

Do not return or discard damaged merchandise or its packaging unless instructed to do so by Hinokami Collectibles.

When an issue is confirmed to have resulted from an error by Hinokami Collectibles, a product defect, or damage occurring during shipment, we will determine an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and product availability.

Customers will not be required to pay ordinary return shipping costs for an item that Hinokami Collectibles determines was sent incorrectly or was damaged or defective when received.

Items Not Eligible for Ordinary Returns

An item may not qualify for a customer-requested return if it has been:

• Opened or unsealed when originally sold sealed.
• Used or worn.
• Damaged after delivery.
• Altered or modified.
• Returned without its original packaging when the original packaging is required for eligibility.
• Returned after the 5-day return period.

This does not limit your ability to contact us regarding an item that arrived damaged, defective, or incorrect.

Preorders

Preorder cancellations are subject to the cancellation terms stated in our applicable preorder policy and our Fair Purchase & Order Acceptance Policy.

Once a preorder has entered its applicable cancellation period or has otherwise become non-cancellable under our policies, a cancellation request may be denied.

Order Cancellations

Orders may be subject to review and acceptance by Hinokami Collectibles. We reserve the right to cancel an order in accordance with our Fair Purchase & Order Acceptance Policy.

If Hinokami Collectibles cancels an order after payment has been received, the applicable amount will be refunded through the original payment method.

Orders that have already shipped cannot be cancelled as an order cancellation and may instead be subject to this Return Policy.

Contact Us

For questions about returns, refunds, damaged products, defective products, or incorrect orders, contact:

info@hinokamicollectibles.com